FAQ's
You must first select the quantity to place an item in the shopping bag.
You will then be directed to the shopping bag with your line item/s included.
Above the line item/s you will see the "Enter Discount Code / Gift Card" submission text box.
Please input the gift card or gift certificate code you received into this text box. Be sure to click on the "apply code" button. Once the code is applied, you will see a change in your total reflecting the discount that the gift card/certificate offers.
Please note that no more than one code (gift card, gift certificate or promotional code) is allowed per order, and cannot be applied to the SP&S fees.
Promotion Code / Gift Card
Please enter a Promotion Code or Gift Card to check the value.
Promo / Giftcard Value
- Code: N/A
- Code Discount Type: N/A
- Code Discount Value : N/A
NOTE:
This will ONLY give the remaining balance of a Gift Card or the value of a Promotion Code. This will NOT add the code to your Shopping bag.
To add a Gift Card or a Promotion Code to your shopping bag. Follow these Instructions
Your credit card can be declined for a number of reasons, below are some of the most common.
Error 2010 Check your Security Code, you can read more about the Identification # here Read More
Error 2046 Your bank is unwilling to accept the transaction, contact your bank or try again later.
Error 2038 Your bank is unwilling to accept the transaction, contact your bank or try again later.
Error 1000 The billing information provided does not match what is on the card. We cannot override this, please double check the information. If it still does not work, contact your bank. You will see pending transactions for every one of these errors you get, they will fall off within 2-3 days.
Error 0 Your credit card number is invalid, or unsupported.
Error 2004 This credit card is expired.
If it is anything but one of these errors, you can contact support for more information.
There are a few reasons why you may not have received an email confirmation from us. You may have misspelled your email address or your settings on your email account may have sent the email to your SPAM folder. Your email provider's default settings may not allow our confirmation email to get through to your email account.
Penelope Honeysuckle | General Return Policy
These are Penelopehoneysuckle.com’s ("Penelope Honeysuckle", "we" or "our") Standard Return Policies applicable only to products purchased by you directly from the Penelopehoneysuckle.com website.
- All product returns require approval from our customer service team within 30 days of receipt of product.
- Upon receipt of returned product Penelopehoneysuckle.com will refund the purchase amount (on the credit card used for the purchase) minus (if applicable) any shipping and handling fees, insurance fees, or embroidery fees, and a $2 restocking fee.
- Items that are damaged/defective upon arrival:
- If you believe you have received a defective or incorrect merchandise (style or color), you must contact customer service within 30 days of receipt and provide a photo of the defect and/or incorrect product.
- We DO NOT replace with a different product than what was originally ordered.
- Products that will be sent back to you at your cost and expense if received by us:
- Any product not purchased from Penelopehoneysuckle.com
- Any product that is returned without all original packaging and accessories, including the retail bag, and all other items originally included with the product
- Any product from which the UPC code has been removed from its packaging
- Any product that exhibits physical damage
- Any product for which you have submitted a mail-in rebate
- Any product that was not approved to be "defective" and/or "incorrect merchandise" by customer service.
You must apply the code correctly, please follow the instructions below.
You must first select the quantity to place an item in the shopping bag.
You will then be directed to the shopping bag with your line item/s included.
Above the line item/s you will see the "Enter Discount Code / Gift Card" submission text box.
Please input the gift card or gift certificate code you received into this text box. Be sure to click on the "apply code" button. Once the code is applied, you will see a change in your total reflecting the discount that the gift card/certificate offers.
Please note that no more than one code (gift card, gift certificate or promotional code) is allowed per order, and cannot be applied to the SP&S fees.
We do not use the PayPal shipping address!
PayPal might have an old address of yours, but we always send out orders to the address submitted on our website. Please refer to your confirmation email we sent you which includes the correct shipping address.
Please contact customer service. Click Here
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Change Shipping Address
Please note: You cannot change your address if you wish to change the country of delivery, if you need to change your shipping country as well, please contact customer service.